Associate - Service Desk - data edge limited

No. of Vacancies

Job Description / Responsibility

Analyze technical problems & assign right department or engineers to resolve the issue.
Conduct meeting with different technical teams in regular basis, record the status of the works and taking necessary actions accordingly.
Providing different spare parts and equipment to the support.
Manage inventory through software and Microsoft Excel.

Job Nature

Full-time

Educational Requirements

Experience Requirements

At least 1 year(s)
The applicants should have experience in the following area(s):
Customer Support
The applicants should have experience in the following business area(s):
IT Enabled Service, Call Center

Additional Job Requirements

Age At least 22 year(s)
Demonstrate the ability to understand and learn and be part of team.
Ability to work under pressure.
Excellent customer service skills.
Very good communication skills (Both in English & Bengali), literacy & organizational skills.
Technical: The role of the Service Desk Analyst is to provide the first point of contact for all Information based requests in view of technical related matters. To log and resolve requests in the first instance before assigning to 2nd line support groups, where necessary. To record all requests on the Service Desk system, to track and monitor each request through to successful resolution and closure.
Non-Technical : The role of Service Desk Analyst is to provide service management activities where validate service entitlement, service level agreements, in-house repair and rework activities, spare parts , equipment stock controls, warranty clam and replacement and part shipments, that leads required logistics support for 2nd level and to process service requests for successful resolution and closure.

Job Location

Dhaka

Other Benefits

As per company policy.

Applicant must enclose his/her Photograph with CV.

Application Deadline : Aug 10, 2015

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