Midland Bank Limited - Customer Service Manager (Front/ Operations)

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Midland Bank Limited - Customer Service Manager (Front/ Operations)




Job Description / Responsibility
  • Manage or lead a team of customer services staff.
  • Handle customer enquiries and complaints.
  • Make sure accurate records are kept of communications with customers.
  • Monitor opening of liability products.
  • Ensure compliance while Transferring Account from one branch to another.
  • Ensure completion and periodic updating of Know Your Customer (KYC).
  • Ensure value wise timely downloading and uploading of cheque for clearing.
  • Ensure Timely settlement of inward clearing cheque.
  • Ensure regular balancing of Security stationary.
  • Monitor payment procedure of instruments are complied as per bank’s policy.
  • Ensure proper calculation of depreciation, and maintenance of fixed asset.
  • Coordinate and prepare budget of the branch.
  • Check Balance of cash, daily, before closing of vault.
  • Ensure maintenance of various register related to cash.
  • Help resolve problems or discrepancies concerning customers` accounts.
  • Ensure timely preparation & sending of CTR, STR, torn note, AML and other works related to Cash Department.
  • Ensure proper maintenance of locker.
  • Ensure regular maintenance of QOR, DCFCL, AML meeting minutes.
  • Maintain vault keys per instructions of Head of Branch.
  • Ensure proper maintenance of key movement registers of the branch.
  • Verify documents for completeness and compliance with regulatory requirements.
  • Attend meetings with regulatory authority as per guideline of Head of Branch.
  • Initiate day to day expenses in the area within the budget.
  • Monitor expenses and implement cost reduction initiatives.
Job Nature
    Full-time
Educational Requirements
    MBA/ Masters from any recognized university without having 3rd class/division in any examination.
Experience Requirements
  • At least 4 year(s)
  • The applicants should have experience in the following area(s):
    Customer Relation, Corporate
Additional Job Requirements
  • Age 25 to 35 year(s)
  • Capable to provide quality customer service.
  • A polite, tactful and friendly attitude.
  • A good understanding of the needs of customers
  • The ability to multitask
  • good problem-solving skills
  • The ability to meet targets and deadlines.
  • Sound knowledge in information technology.
  • Able to work in any place of the country.
  • Proficiency in both Bengali and English, written and spoken, is essential.
Job Location
    Anywhere in Bangladesh
Salary Range
    Negotiable
Other Benefits
    As per policy of the Bank.





Interested candidates whose profile matches with the required qualification, experience and skills set may apply online through https://careers.midlandbankbd.net  


Application Deadline : May 30, 2015

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