Midland Bank Limited - Customer Service Officer (CSO)

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Midland Bank Limited - Customer Service Officer (CSO)


Job Description / Responsibility
  • Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
  • Open new accounts/Closing accounts.
  • Make alterations to existing savings and cheque accounts as per customer requests.
  • Handling cash transactions and cash balancing.
  • Promote bank products and services.
  • Identify customer needs.
  • Refer customers to appropriate banking services and representatives.
  • Payment procedures of instruments are complied as per bank’s policy.
  • Proper calculation of depreciation, and maintenance of fixed asset.
  • Check Balance of cash daily before closing of vault.
  • Maintenance of various register related to cash.
  • Help resolving problems or discrepancies concerning customers` accounts.
  • Timely preparation & sending of CTR, STR, torn note, AML and other works related to Cash Department.
  • Proper maintenance of locker.
Job Nature
    Full-time
Educational Requirements
    MBA/ Masters from any recognized university without having 3rd class/division in any examination.
Experience Requirements
  • At least 3 year(s)
  • The applicants should have experience in the following area(s):
    Customer Relation, Relationship
Additional Job Requirements
  • Age 25 to 35 year(s)
  • Capable to provide quality customer service.
  • A polite, tactful and friendly attitude.
  • A good understanding of the needs of customers
  • The ability to multitask
  • Good problem-solving skills
  • The ability to meet targets and deadlines.
  • Sound knowledge in information technology.
  • Able to work in any place of the country.
  • Proficiency in both Bengali and English, written and spoken, is essential.
Job Location
    Anywhere in Bangladesh
Salary Range
    Negotiable



Interested candidates whose profile matches with the required qualification, experience and skills set may apply online through https://careers.midlandbankbd.net  


Application Deadline : May 30, 2015

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